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their skills . From fire drills to depressurization evacuations on water , the center replicates every conceivable scenario . The goal is to prepare each FA for the unexpected .
“ What we look for in new recruits goes beyond the ordinary ,” Chang said . “ The core values of the flight attendants ’ job are safety and service , requiring discipline and enthusiasm . We are looking for recruits who are willing to confront and resolve issues actively and are interested in continual personal growth . Additionally , given our worldwide flight operations , language proficiency and physical fitness are extremely important for flight attendants .”
The three-month training process is comprehensive ,
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Chang said , spanning ground training , safety protocols , and service to passengers . Passenger safety is the top priority . The program devotes about twice as much attention to safety instruction as passenger service .
Still , she said , “ What attracts passengers may be safety at first , but service is the most important factor in keeping their hearts and minds . So , both safety and service are treated with the highest standards at EVA Air .”
ELEVATING PASSENGER SERVICE
EVA passengers consistently praise the airline ’ s service as the best they have experienced .
“ Our crews perform at a high level because we don ’ t just view
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passengers as customers ; we see them as guests stepping into our home in the skies ,” Chang explained . “ This perspective fundamentally changes how we approach service . It ’ s not about routines ; it ’ s about creating a personalized and welcoming experience for each individual .”
Chang said that the airline takes seriously the fact that passengers have varied needs and preferences . “ We observe , we listen , and we adapt . This ability to tailor our service to the passengers ’ needs , without being overly intrusive , creates an atmosphere that passengers find not just satisfactory but exceptional .”
The training goes beyond protocols , she said . “ It ’ s about instilling in our crews the art of genuine hospitality . It ’ s the
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11 EVA Air created more comfortable , personal spaces by equipping its redesigned Royal Laurel Class seats with adjustable privacy panels and generous built-in storage cabinets .
12 Since October 2023 , EVA Air has introduced new amenity kits in collaboration with leading Italian fashion house Giorgio Armani .
13 Master Chef Huang Ching Biao , recognized for his popular Chinese style “ Tan House Banquet ,” crafted a healthy , Western-style plant-based meal with a tasty meat or protein substitute . Main ingredients used in the plant-based selection are locally sourced in Taiwan , helping EVA Air further reduce carbon emissions .
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